PG&E Warns Customers of Telephone Scam

PG&E is alerting customers to be aware of a telephone scam demanding immediate payment for allegedly past due electricity bills.

PG&E customers in the Colusa County Area have reported receiving calls warning that their electric service will be disconnected unless they make immediate payment through a prepaid cash card, such as a PayPal or Green Dot card.

PG&E reminds customers that its representatives never ask for immediate payment with a prepaid cash card over the phone or in person. PG&E offers the following tips to help protect customers from potential scams:

  • PG&E’s Credit Department will not ask for personal information or a credit card number over the phone.  Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
  • Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.
  • Customers always should to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.
  • If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community.  If you feel threatened in any way, notify local law enforcement immediately.
  • Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.

PG&E takes security seriously and will actively work with law enforcement to help stop any scam victimizing customers. Anyone who has received such a call can report it immediately by calling PG&E at 1-800-743-5000.

SHARE
avatar
Lloyd Green Jr. is the Owner and Publisher of the Williams Pioneer Review. He is dedicated in publishing the news and informing the community of Colusa County. Lloyd has been with the publication since 2008, and purchased the business in 2010. Under his ownership the newspaper has grown significantly in subscriptions, publishes weekly, and obtained the title of Newspaper of General Circulation by the Superior Court of Colusa County in Sept. 2007. Lloyd is also the director of advertising, classified manager, legal notice clerk, and circulation manager. To contact Lloyd, email him at lloyd@colusacountynews.net or call (530) 458-4141 ext. 100.