Tuesday, July 23, 2019
Home News PG&E Warns Customers of Telephone Scam

PG&E Warns Customers of Telephone Scam

PG&E is alerting customers to be aware of a telephone scam demanding immediate payment for allegedly past due electricity bills.

PG&E customers in the Colusa County Area have reported receiving calls warning that their electric service will be disconnected unless they make immediate payment through a prepaid cash card, such as a PayPal or Green Dot card.

PG&E reminds customers that its representatives never ask for immediate payment with a prepaid cash card over the phone or in person. PG&E offers the following tips to help protect customers from potential scams:

  • PG&E’s Credit Department will not ask for personal information or a credit card number over the phone.  Anyone who has received such a phone call and provided credit card or checking account information should report it immediately to the credit card company or bank and law enforcement.
  • Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1-800-743-5000.
  • Customers always should to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.
  • If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify an appointment and/or PG&E’s presence in the community.  If you feel threatened in any way, notify local law enforcement immediately.
  • Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.

PG&E takes security seriously and will actively work with law enforcement to help stop any scam victimizing customers. Anyone who has received such a call can report it immediately by calling PG&E at 1-800-743-5000.

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